Support Offerings

PAL Experts - Delivering comprehensive support around the PAL Platform

When you choose our services, you're not just getting support, you’re gaining direct access to a network of PAL System specialists across multiple disciplines. From Research & Development and Software Engineering to Application Support and Technical Services, our team brings deep expertise and hands-on experience to every interaction.

We understand the complexity of automated workflows and are committed to helping you get the most out of your PAL System.

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Comprehensive Support for PAL Systems

We provide expert on-site and remote assistance for PAL System installation and service, whenever you need it. Our advanced diagnostic tools, including remote support capabilities, ensure fast and effective troubleshooting to keep your operations running smoothly.

Get in touch to explore our full range of flexible support packages tailored to your needs.

Technician wearing blue gloves assembling a small lab component, performing precise work for PAL Solutions .

PAL System Service & Maintenance

Need help with your PAL System? Whether it's routine maintenance, troubleshooting, or repair services, our expert team is ready to assist. We’re committed to keeping your equipment running at peak performance and resolving any issues quickly and efficiently.

Reach out to learn more about our flexible service packages tailored to your needs.

Request a Service

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Expert Training for Your Team

Empower your team with in-depth knowledge and hands-on experience through our tailored training programs for the PAL System. Our seasoned experts offer comprehensive courses designed to help your staff master both the service and application of the PAL System.

Whether you're just getting started or looking to deepen your team's expertise, our training sessions cover everything from system setup and operation to advanced functionalities and best practices. We adapt our training to your specific needs, on-site or online, ensuring your team gains the confidence and skills to maximize efficiency and performance.

Workflow Solutions

Looking to boost productivity and streamline your lab operations? Our automated turnkey solutions for sample preparation are designed to help you achieve consistent, high quality results with minimal manual effort. Whether you're working in research, diagnostics, or industrial applications, we offer a wide range of ready to deploy systems tailored to your specific workflow needs.

Let’s talk about the right solution for your lab.

Method Development

We'll help you to develop the method that works best for your lab and bring you up to speed in days rather than weeks.

Consulting: You want to automate time critical workflows in your lab?

Talk to us and we'll help you to uncover the full potential of automated sample prep in your laboratory.